This page is your one-stop solution to virtually any issue on your web hosting account. Find out how to set up items on your account, or find out how to contact us for direct help. Please make sure to consult the help files listed here first before contacting support, as virtually all your questions will be answered here.
- Tech Support Manual -- Nearly every technical question you may have will be answered in this manual. From how to configure all your domains and email accounts, to figuring out how to use the specific parts of your H-Sphere control panel.
- Flash Demos -- Visual Flash demonstrations will guide you through using H-Sphere and having your account set up with SpiffyNet. For example, you can see how to change the nameservers at your domain registrar, setup your email accounts, and use FTP to upload your site. This covers much of the H-Sphere control panel, and is recommended to be one of your first points for assistance as the demos are super spiffy!
- Help Desk -- Receive tech support 24x7 using the help desk system. This is for existing customers where you can use your H-Sphere login to submit a support ticket. Our technical support staff is suitable for inquiries related to account configuration and features of our system. We cannot give general purpose advice on HTML, design style, custom cgi scripts, database programming, or similar issues.
- Email Us -- Use this form to send an email for support. This is perfect for those that have questions on SpiffyNet's services and need some assistance. Technical in nature or not, contact us here!
- 99.9% SLA Uptime Guarantee -- Daily server backups, dual architecture, and pro-active monitoring.